Growth story
eClinicalWorks
eClinicalWorks is a privately held ambulatory technology company serving thousands of wellness providers. It budgeted for one piece of work with Xzito and extended the scope based on the results: a more human patient portal, a kiosk to match, and a redesigned website.
eClinicalWorks
The challenge
Across three projects, eClinicalWorks needed technology that patients and its own team could actually use:
A portal patients struggled with
Its web portal gave patients easier access to their medical information, but it was highly technical and difficult to navigate. eClinicalWorks wanted it easier to use and more human.
A kiosk that needed the same care
Its kiosk interface needed to be more user-friendly, with the same look and feel as the new patient portal.
A website that was hard to grow
The website was outdated, with limited functionality. Complex page layouts made pages hard to update or create as the site grew.
One site, many regions
With national and international clients, and products not available everywhere, the site needed to show and hide information based on each visitor’s location.
Xzito × eClinicalWorks
The solution
Xzito and eClinicalWorks partnered on the patient portal, then a kiosk to match it, and on a redesign and rebuild of the website:
Patient portal
Restructured portal content and adjusted the navigation for usability, with front-end design, coding, and a portal mascot. The result: an interactive, easy-to-use portal admired by doctors and patients alike.
Kiosk display
Evaluated the existing kiosk workflow, defined opportunities to improve it, and recommended an enhanced workflow. The redesigned visual interface was central, since people of all ages need to use it.
Location-specific website content
Content shown by visitor location, so national and international customers see only the products and services available to them.
Events, calls to action, and a contact database
An event module for single-day, multi-day, and recurring events with Google Maps; bottom-of-the-funnel calls to action across the site; and a contact database that keeps sales and customer inquiries in one place instead of in email.
Security, mobile, and a safe migration
SSL plus registration, database, and firewall security; a mobile-responsive, HD-ready design; and 301 redirects that kept search equity and avoided dead links.
Easier to manage
Drag-and-drop layouts, a customizable homepage slider and pricing table, homepage statistics, and an improved site architecture.
The impact
eClinicalWorks budgeted for one piece of work, then extended the scope based on what Xzito delivered.
An interactive, easy-to-use patient portal admired by doctors and patients alike.
A kiosk with the same look and feel as the portal, designed for people of all ages.
A website the team can update and grow, showing each visitor the content for their location.
Search equity kept through the migration, with sales and customer inquiries in one central place.
In their words
Hear from the eClinicalWorks team
We were referred to Xzito by an internal employee and overall our experience working with them was outstanding! If you are looking for design work that meets or supersedes other designs of the 21st century or compete in your space/industry, Xzito will not let you down. Our Project Lead from Xzito was great to work with. The team was professional, detail-oriented, timely, on-the-budget and overall fun to work with. It was as if we were working with an employee in our organization. We initially had budgeted for one piece of work, but soon extended our scope of work based on the outputs we received from Xzito. We are very happy with the end product that was delivered to us. I would definitely go back to them with more work in the future and recommend their services to anyone evaluating them.
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